Support

Email hello@truegantt.com — a person reads it.

Response targets

Paid subscriptions: first response within one business day, and four hours for anything that makes the app unusable. Free subscriptions are answered on a best-effort basis. Full definitions are in the SLA.

Business hours are Monday to Friday, 09:00–18:00 IST (UTC+5:30).

What to include

• Your Jira site URL (for example acme.atlassian.net)
• The project key and, if relevant, the issue keys involved
• What you expected and what happened instead
• A screenshot if the problem is visual

Please do not send screenshots containing confidential issue content unless it is necessary — a description is usually enough.

Before you write

Most questions are answered in the documentation, particularly the troubleshooting section on missing issues, fallback dates and refused edits.

Security reports

Send vulnerabilities to hello@truegantt.com with steps to reproduce. We acknowledge within two business days.